Frequently Asked Questions
Everything you need to know about shopping with Nepenthes.
What is the typical shipping timeframe for my order?
Standard domestic orders are processed within 1-2 business days and typically arrive within 3-5 business days. International shipping times vary by destination but generally range from 7-14 business days.
What is your return policy for seasonal collections?
We accept returns on unworn, unwashed items with original tags attached within 30 days of purchase. Please note that certain limited-edition releases may be eligible for store credit only.
How can I ensure I am selecting the correct size?
Each product page features a detailed 'Size Guide' with specific measurements. As many of our curated brands utilize unique silhouettes, we recommend comparing these measurements against a similar garment you already own.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options including PayPal, Apple Pay, and Google Pay.
Do you offer international shipping and duties coverage?
Yes, we ship worldwide. Please be aware that international orders may be subject to import duties and taxes upon arrival, which are the responsibility of the recipient.
How do I care for high-end artisanal fabrics?
Care instructions are located on the internal label of each garment. For our delicate or hand-dyed pieces, we generally recommend professional dry cleaning or a gentle hand wash to preserve the fabric's integrity.