Returns & Exchanges

At Nepenthes, we take pride in the quality of our curated collections; however, if you are not entirely satisfied with your purchase, we offer returns on unworn items within 14 days of delivery. Please ensure all original tags remain attached and the garment is in its original condition to qualify for a refund.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Prepare the Package

Securely pack the items in their original packaging, ensuring all designer labels and security tags are intact.

3

Ship the Item

Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.

4

Receive Your Refund

Once our warehouse inspects the return, your refund will be processed to your original payment method within 5-7 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing